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  • Can I track my order?
    Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.
  • How long will it take to receive my order?
    Orders are typically processed within 1-2 business days of being placed, unless they are pre-orders. After an order is shipped, the delivery time may vary depending on the destination. For most countries, you can track your package by entering the tracking code on the courier's website, where the estimated delivery time should be displayed. Please note that customs procedures and other factors outside of our control may affect the delivery time. We apologize for any inconvenience this may cause and thank you for your understanding.
  • Do you offer international shipping?
    Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination.
  • What is your return policy?
    We accept returns within 30 days of the purchase date for unworn, unwashed items with tags attached. Returns can be processed either for a refund or exchange. Shipping fee is not included in the refund.
  • Can I cancel or change my order?
    If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been processed, we may not be able to make changes.
  • How do I know what size to order?
    We have a size chart available on our website that provides detailed measurements for each size. We recommend measuring yourself and comparing those measurements to the chart to determine the best size for you.
  • How do I care for my clothing items?
    We recommend following the care instructions on the label of each garment. Generally, it's best to dry-clean or wash in cold water and tumble dry on low heat or lay flat to dry.
  • How do I contact customer service?
    You can contact us through our email. Our customer service team is available to assist you during business hours, Monday through Friday
  • What payment methods do you accept?
    We accept several payment methods, we suggest you look at the checkout page if you want to see all of them.
  • Do you offer free shipping?
    We offer free shipping on orders over a certain amount. The threshold for free shipping may vary depending on the location.
  • How do I know if an item is in stock?
    We make every effort to keep our website up-to-date with accurate inventory levels. However, if an item is out of stock, it will be indicated on the product page and you will not be able to add it to your cart.
  • Can I get a discount for bulk orders?
    We do offer discounts for bulk orders. Please contact us directly to discuss pricing and availability.
  • how do pre orders work?
    Preorders are a way for customers to reserve an item before it's officially released or restocked. Here's how preorders typically work: When an item is available for preorder, it will be listed on the webstore with an expected release or restock date. Customers can place a preorder for the item by adding it to their cart and completing the checkout process as they would for a regular purchase. The customer's payment method will be charged at the time of checkout, even though the item won't be shipped or available for pickup until the release or restock date. Once the item is released or restocked, the webstore will fulfill the preorders in the order they were received. The customer will receive an email notification when the item is shipped or ready for pickup. If the release or restock date changes for any reason, the webstore will notify customers who have placed preorders and provide updated information on when the item will be available. Preorders can be a great way to ensure that you don't miss out on a popular item or to secure a product before it sells out. However, it's important to keep in mind that the release or restock date may be subject to change, so be sure to read the webstore's pre-order policy and terms and conditions before placing a preorder.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
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